Technical Support L1 SaaS Representative (English)

Technical Support L1 SaaS Representative (English)
 📍 South America | English C1
 
 Responsibilities:
 • Ticket-based support via helpdesk and Slack (no phone calls), SLA-driven
 • Processing client requests in English and collecting required information
 • Monitoring service status
 • Independent issue resolution using knowledge bases
 • Escalation of issues beyond L1
 • Collaboration with support teams via Slack and Jira
 

Requirements:
 • Customer service experience (FinTech preferred)
 • Forex / Crypto background (trading or broker experience)
 • Grafana or Datadog
 • DNS, SSL, Cloudflare, VPN
 • CRM experience
 • English C1
 
 Nice to have:
 • Forex / crypto experience
 • Zendesk, Jira, Confluence
 
 📩 telegram: Показать контакты