Platform Operations Support

TL;DR

Platform Operations Support: Administering and monitoring non-partnered events to ensure accuracy, trustworthiness, and fraud prevention on the hirify.global platform with an accent on meticulous detail verification and proactive issue resolution. Focus on safeguarding the user experience, supporting customer service, and continuously improving operational processes.

Location: Hybrid, must be based in or near Amsterdam, Netherlands

Company

hirify.global is a company with over 18 million registered users across 42 countries, connecting fans to events and helping organizers build lasting success.

What you will do

• Configure and manage non-partnered events, ensuring all event details (titles, dates, locations, categories, pricing, images) are correct.
• Monitor events throughout their lifecycle and act quickly when changes or cancellations occur, ensuring users are informed clearly and on time.
• Support the Customer Experience team by helping resolve ticket-related issues and edge cases for fans.
• Ensure users can only upload valid tickets to the correct events and categories.
• Assist with aftersales issues when tickets don’t work or problems arise at the event itself.
• Identify suspicious activity and help safeguard the platform against fraud.
• Continuously improve operational processes by spotting patterns, flagging issues, and challenging how things are done today.

Requirements

• You have a sharp eye for detail and enjoy bringing structure and accuracy to your work.
• You already have some experience working in an office environment.
• You’re comfortable working with data and using it to investigate and solve problems.
• You can prioritise well and switch between tasks without losing focus.
• You communicate clearly in English, both written and spoken.
• You’re available for 24 hours per week, based in or near Amsterdam, and can work at least one weekend shift (Saturday or Sunday, 10:00–18:00) each week.
• You care about fairness, transparency, and making the ticket market better for fans.

Nice to have

• Any additional languages are a plus.

Culture & Benefits

• Help millions of fans buy and sell tickets safely and with with confidence.
• Ensure events on the platform are accurate, trustworthy, and fraud-free.
• Work in a company that values fairness, transparency, and improving the ticket market for fans.
• Opportunity to contribute to a rapidly growing platform with a large international user base.
• Part-time, fixed-term position with a hybrid work format.