Associate - Customer Success

TL;DR

Associate - Customer Success: Proactively engaging with customers to understand their business flows and ensure product adoption and retention with an accent on deep product knowledge, stakeholder alignment, and data-driven engagement programs. Focus on developing solutions for business use cases, aligning with key stakeholders, and utilizing data-driven insights to manage customer success programs.

Location: Compensation is listed in INR, implying the role is based in India.

Company

hirify.global builds uncomplicated service software that delivers exceptional customer and employee experiences for over 72,000 companies worldwide.

What you will do

• Proactively engage with customers using an engagement model and document their business flows and use-cases.
• Showcase product demos and develop solutions for business use cases using deep product knowledge.
• Align with key customer stakeholders to establish strong customer relationship management programs.
• Evaluate customer investment in hirify.global product suite, identify efficiency gains, and promote new innovations.
• Collaborate with internal cross-functional teams (product, sales, marketing, support) to address customer issues.
• Own and drive key metrics related to product adoption and customer retention.

Requirements

• 1-3 years of relevant work experience in a customer-facing role, with the majority in Customer Success or retention.
• Proven track record of establishing yourself as a strategic trusted advisor to clients.
• Ability to articulate complex client and vendor concepts to diverse audiences.
• Very Strong written and verbal presentation/communication skills (ESSENTIAL).
• Self-starter who can own ongoing customer success for both large and small clients.
• Bachelor's Degree in Computer Science + Business Education preferred.

Culture & Benefits

• Fostered environment for everyone to find their true potential, purpose, and passion.
• Commitment to providing equal opportunity and promoting diversity in the workplace.
• People-first approach to AI to make employees more effective and organizations more productive.