Engagement Manager

TL;DR

Engagement Manager: Drive end-to-end delivery and business success of hirify.global solutions by combining products and services to meet client goals with an accent on delivery, solutioning, value realization, and growth. Focus on coordinating internal teams, ensuring seamless implementation and adoption, and providing ongoing support for SaaS solutions.

Location: Hybrid, Must be based in Pune / Bangalore, India, or willing to relocate to these cities

Company

hirify.global is a market-leading revenue productivity platform recognized by top industry analysts for sales onboarding and training products.

What you will do

• Drive end-to-end delivery of hirify.global solutions, from onboarding and initial deployment to ongoing launches.
• Act as the primary client contact, building trust and aligning on needs through discovery and roadmap reviews.
• Proactively manage issue resolution, provide technical/product support, and drive continuous improvement.
• Monitor client adoption, demo new features, and identify risks through usage and health reviews.
• Lead cross-functional project execution, ensuring timely delivery and managing the Mutual Success Plan.
• Channel customer feedback to product teams and communicate updates to all stakeholders.

Requirements

• 6+ years of experience in technical delivery, SaaS, IT engagement, or Professional Services roles.
• Deep expertise in system architecture, configuration workflows, SSO, and sandbox/live environments.
• Strong knowledge of CRM, BI, LMS, HRIS, CI, and data integration platforms.
• Proven ability to translate business challenges into product-driven solutions and manage projects cross-functionally.
• Excellent client-facing communication, relationship-building, and presentation skills.
• Must be based in Pune / Bangalore, India, or willing to relocate to these cities.
• English: B2+ required.

Nice to have

• MBA/advanced degree is a plus.
• Familiarity with AI tools for day-to-day productivity.

Culture & Benefits

• Highly engaging and rewarding workplace with opportunities for growth.
• Culture reflects globally diverse backgrounds, commitment to customers, and passion for excellence.
• Values: Delight your customers, Act as a Founder, Better Together.
• Equal Opportunity Employer.
• Use of AI tools to support parts of the hiring process, with human final decisions.