Product Engagement Manager (AI)

Location: Hybrid in Bengaluru, Karnataka or Pune, Maharashtra, India

Company

hirify.global provides an AI-powered revenue enablement platform combining onboarding, training, coaching, content, digital sales rooms, conversation intelligence, and AI role-plays.

What you will do

• Lead end-to-end customer deployments from discovery and solution design through rollout, value realization, adoption, and expansion.
• Develop customer engagement strategies that accelerate time-to-value and increase platform utilization across business teams.
• Act as a product strategist for strategic accounts by connecting customer goals with suitable capabilities, workflows, and operating models.
• Demonstrate platform capabilities, AI innovations, and roadmap investments to customer administrators, business leaders, and executive sponsors.
• Help customers operationalize AI-powered workflows, build AI-assisted operating routines, and measure business impact.
• Translate customer requirements into scalable deployment plans, solution architectures, adoption playbooks, and product feedback.

Requirements

• 5+ years of experience in SaaS, Professional Services, Customer Success, Solutions Engineering, Technical Consulting, or similar roles.
• Experience driving SaaS deployment, adoption, implementation, or customer transformation programs.
• Strong product and systems thinking with the ability to connect business outcomes to technical solutions.
• Experience navigating integrations, APIs, SSO, enterprise architecture, and complex customer environments.
• Strong stakeholder management, storytelling, executive presence, and product demonstration skills.
• Builder mindset with high ownership, comfort with ambiguity, and a bias toward experimentation and execution.

Nice to have

• Experience with CRM, LMS, HRIS, BI platforms, enterprise integrations, or enablement technologies.
• Experience driving AI adoption, workflow automation, or AI-enabled transformation programs.
• Familiarity with adoption, GRR, NRR, expansion, and customer health metrics.
• Bachelor’s degree in Engineering, Computer Science, or a related field.

Culture & Benefits

• Builder-oriented culture focused on customer impact, ownership, experimentation, and continuous learning.
• Opportunities to expand scope, receive direct leadership feedback, and take on increasingly complex challenges.
• Cross-cultural collaboration across a team spanning 5+ countries and diverse backgrounds.
• Equal opportunity workplace welcoming diverse identities, experiences, and perspectives.