Desktop Support Analyst (MacOS)

TL;DR

Desktop Support Analyst (MacOS): Providing internal IT support for a geographically dispersed staff, managing hardware, software, and equipment installations, and resolving IT issues. Focus on supporting Apple products, problem analysis, and maintaining a smooth operation for employees.

Location: This role is to be covered from the office in Pune, India with a hybrid working model.

Company

hirify.global is the world's leading open hotel commerce platform, helping accommodation owners find and book more guests online.

What you will do

• Assist employees with the installation, configuration, and usability of hardware, software, and equipment.
• Act as the first point of contact for internal IT support in Ireland and Europe, ensuring quick and effective responses.
• Maintain the helpdesk system, prioritizing issues, and ensuring effective communication and resolution.
• Manage logistics for hirify.global assets sent to and retrieved from remote staff.
• Procure new hardware/software, maintain the asset register, and renew licenses.
• Conduct troubleshooting, testing, and reporting as required.

Requirements

• Strong knowledge of Apple, MacOS and a background of supporting Apple hardware and software.
• Familiarity with Google Workspace and other cloud-based applications such as Slack, Kandji, Okta, and Dialpad.
• Understanding of IT networks.
• Ability to work independently and without supervision.
• Holds a high level of integrity and professionalism, understanding the importance of confidentiality.
• Great capacity for customer interaction, escalation, and conflict resolution.

Culture & Benefits

• Hybrid working model (in-office & from home).
• Mental health and well-being initiatives.
• Paid birthday, study, and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.
• Employee Resource Groups (ERG) to help you connect and get involved.
• Investment in your personal growth offering training for your advancement.