Fullstack Support Desk Developer (Nodejs & Wordpress)

TL;DR

Fullstack Support Desk Developer (Nodejs & Wordpress): Managing support tickets and software enhancements for WordPress and Node.js / Next.js projects with an accent on debugging production issues and maintaining code quality. Focus on delivering reliable outcomes, clear communication, and improving site and app performance.

Location: Melbourne-based (Timezone) - Remote

Company

hirify.global is an outsourcing company.

What you will do

• Triage, estimate, and deliver support desk tickets across WordPress and Node.js / Next.js projects.
• Build and maintain custom WordPress themes and plugins, including Gutenberg blocks and advanced custom functionality.
• Develop, maintain, and troubleshoot Next.js applications, including routing, SSR/SSG, API routes, and integration patterns.
• Debug production issues efficiently and implement safe fixes with minimal disruption.
• Coordinate with project managers, designers, and other developers to deliver fixes and enhancements with clear communication.

Requirements

• Node.js and Next.js (essential): confident building and supporting production-grade Next.js apps.
• WordPress development (essential): strong custom development across themes, plugins, and WordPress core concepts.
• Strong PHP fundamentals and modern WordPress best practice.
• Strong JavaScript/TypeScript fundamentals, and modern front-end patterns (React experience preferred given Next.js).
• Solid experience with Git.
• Experience debugging and maintaining existing codebases, including legacy WordPress builds.

Nice to have

• DevOps / server management experience.
• Experience with monitoring and debugging tools (Sentry, New Relic, Datadog, Cloudflare, etc.).
• WooCommerce support and customisation experience.
• Experience working within an agency support desk environment, including SLA-driven delivery.

Culture & Benefits

• Permanent work from home.
• Reliable, responsive, and comfortable working at pace.
• Strong attention to detail and pride in clean implementation.
• Calm under pressure, with a practical approach to troubleshooting.
• Collaborative mindset and comfortable working with feedback and reviews.