Team Lead, Risk Monitoring (Fintech)

TL;DR

Team Lead, Risk Monitoring (Fintech): Leading and scaling a new risk monitoring hub in Mexico City, focusing on protecting hirify.global and its partners from losses and financial crime risks. Accent on continuous surveillance of merchants to identify fraudulent activity, transaction laundering, and deceptive business practices, ensuring strict adherence to Card Scheme rules and AML regulations. Focus on building an inaugural team, conducting deep-dive investigations of complex cases, and mitigating financial exposure and reputational damage.

Location: Must be based in Mexico City (hybrid model, 3 days per week in office)

Company

hirify.global is a global fintech company that powers billions of transactions annually for major brands, with headquarters in London and 19 offices spanning six continents.

What you will do

• Lead the recruitment and training of the inaugural Risk Monitoring team in Mexico City.
• Adapt global monitoring frameworks to the target market and act as the local subject matter expert on merchant risk.
• Oversee daily monitoring of merchant behavior to identify red flags like fraudulent activity, deceptive business practices, and credit risks.
• Lead deep-dive investigations of complex cases, utilizing internal data and external intelligence to uncover hidden risk networks.
• Define and track team KPIs, provide feedback on risk engine rules, and manage high-stakes risk decisions and escalations.
• Partner with cross-functional teams and ensure all monitoring activities align with global Card Scheme requirements.

Requirements

• 8+ years in Risk Management, Fraud Investigation, or Merchant Monitoring, with 3+ years in a leadership/management capacity.
• Proven track record in identifying merchant risks including Transaction Laundering, Deceptive Practices, and Card Scheme violations.
• Ability to query and interpret complex datasets to identify trends; experience with SQL or data visualization tools is a plus.
• Demonstrated experience in building teams, writing SOPs, or scaling operations in a high-growth environment.
• Deep understanding of the payments ecosystem, including acquirer/processor dynamics and global AML standards.
• Fluency in English is required, with the ability to explain complex risk findings to non-technical stakeholders.

Culture & Benefits

• Hybrid working model with three days per week in the office for collaboration and connection.
• Opportunity to thrive through real ownership, fewer blockers, and work that makes a significant difference.
• Fast-paced environment with meaningful challenges and recognition for impact.
• A place where ambition is met with opportunity, fostering personal and professional growth.
• Inclusive team environment that supports individuals from diverse backgrounds and identities.
• Commitment to setting up for success and making the process accessible.