Knowledge Specialist

TL;DR

Knowledge Specialist: Maintaining and continuously improving the hirify.global Knowledgebase with an accent on content usability, structure, and user experience. Focus on standardizing product knowledge documentation and advocating for a knowledge-centered approach.

Location: Hybrid (Kraków, Poland)

Salary: 96,000–144,000 PLN

Company

hirify.global is a diverse workplace committed to competitive, fair, and equitable compensation practices.

What you will do

• Maintain, update, and optimize the hirify.global Knowledgebase to ensure content accuracy and alignment with guidelines.
• Collaborate with subject matter experts, technical writers, and product owners to standardize product knowledge documentation.
• Identify opportunities to improve content discoverability, structure, and user experience.
• Monitor analytics and user feedback to inform continuous improvements.
• Ensure the Knowledgebase follows KCS (Knowledge-Centered Service) best practices.
• Support new releases by coordinating documentation updates and content audits, and advocate for a knowledge-centered approach.

Requirements

• Bachelor’s degree in Communications, Information Science, Technical Writing, or a related field.
• Familiarity with KCS (Knowledge-Centered Service) methodology.
• 2+ years of experience in knowledge management, content strategy, or technical documentation.
• Strong understanding of knowledge platforms, architecture, and content governance.
• Exceptional writing and editing skills with attention to clarity and structure.
• Experience collaborating across departments to manage complex content lifecycles.

Culture & Benefits

• Comprehensive health, dental, and vision plans.
• Parental leave for primary and secondary caregivers.
• Flexible work arrangements.
• Two, week-long company breaks per year.
• Additional time off.
• Long-term incentive program and training investment program.