Account Manager (Gaming)

TL;DR

Account Manager (Gaming): Serving as the primary point of contact for customers' business requests, aiming to increase revenue by managing client relationships, developing upselling strategies, and negotiating agreements. Focus on financial forecasting, payment plan development, and timely delivery of services while tracking key account metrics and collaborating with the sales team.

Location: Flexible working hours and workplace.

Company

hirify.global LLC is a professional development studio specializing in producing high-quality games and entertainment apps of varying complexity and design requirements across different platforms and markets.

What you will do

• Act as the primary point of contact for customers, addressing inquiries and requests promptly and effectively.
• Set and implement strategies to increase revenue generated by customers, aiming for a minimum of 15% annual growth.
• Build and maintain strong, long-lasting client relationships by understanding their needs and providing tailored solutions.
• Develop comprehensive payment plans and implement strategies to manage payments effectively.
• Ensure the timely and successful delivery of services, coordinating with PM and Production teams.
• Prepare and deliver reports on account status, including sales performance and customer feedback.

Requirements

• Proven work experience as an Account Manager, Key Account Manager, or Business Development Manager.
• English: C1/C2 according to IELTS / TOEFL Certification
• Solid experience with CRM software (HubSpot) and MS Office (particularly MS Excel).
• Solid experience with Financial Forecasting.
• Ability to generate client-focused solutions and coordinate multiple account management projects.
• BA/BS degree in Business Administration, Sales, Management, or relevant spheres.

Nice to have

• HubSpot Experience

Culture & Benefits

• Flexible working hours and workplace for a healthy work-life balance.
• Paid vacation of 20 workdays per year and 5 workdays of sick leave per year.
• Unlimited day-offs for personal matters (unpaid).
• Personal development plan including English speaking club and skills training.
• Structured processes and tools for effective communication and collaboration.
• Performance-based reviews that recognize and reward contributions.