Founding Customer Success Manager (AI)

TL;DR

Founding Customer Success Manager (AI): Helping customers integrate and adopt Krea's AI creative tools into their workflows with an accent on driving post-sale success, onboarding, and expansion. Focus on communicating new features, tracking usage, and sharing customer feedback with product and marketing teams to shape future builds.

Location: On-site in San Francisco, CA

Company

hirify.global is an early-stage startup building next-generation AI creative tools for artists, designers, and studios, backed by world-class investors.

What you will do

• Own post-sale customer success, including onboarding, adoption, renewals, and expansion.
• Help customers integrate Krea into their creative workflows and daily work.
• Drive product adoption across core customer profiles and communicate new feature updates.
• Track usage and customer signals to enhance customer value.
• Identify expansion opportunities and support renewals and upsells.
• Share customer feedback with product and marketing teams to shape product development.

Requirements

• Experience in Customer Success or Account Management.
• A creative background, such as an account manager at a creative agency or a startup working with designers, artists, or studios.
• Strong understanding of creative workflows and a product-focused mindset with onboarding/implementation experience.
• Strong communication and interpersonal skills, great at building and maintaining relationships.
• Proactive, ownership-driven attitude, comfortable in an early-stage environment.
• Must work full-time and in-person from the San Francisco office.
• Candidates must be eligible to work in the US, with visa sponsorship available (STEM OPT, OPT, H-1B, O-1, E-3).

Culture & Benefits

• Chance to work closely with a world-class team shaping the future of AI creative tools.
• High impact and ownership as a founding member of the Customer Success function.
• Competitive compensation (75th percentile of market) with meaningful equity.
• Work in a waterfront office in San Francisco.