Technical Account Manager (Automation)

TL;DR

Technical Account Manager (Automation): Guiding strategic customers in designing and managing their hirify.global business automation platform with an accent on technical success and adoption plans. Focus on providing technical advisory, infrastructure planning, troubleshooting, and enabling best practices.

Location: Bucharest. Willingness to travel for client interactions up to 25% of the time.

Company

hirify.global develops category-leading enterprise software for business automation, focused on transforming how the world works.

What you will do

• Take ownership of your customers' technical success with the hirify.global Platform.
• Provide embedded technical advisory and guide the technical maturity of your customers' automation programs.
• Perform hirify.global Platform infrastructure, installation, upgrade planning, guided assistance, and troubleshooting.
• Enable technical stakeholders on hirify.global Platform best practices and conduct design/code reviews for automations.
• Collaborate with Product Support and subject matter experts to manage escalated support incidents.
• Develop and mature team processes, assets, and methodologies in an agile manner.

Requirements

• A degree in Computer Science or relevant degree.
• Minimum 5 years experience in programming .NET / Java applications (C#, C++, VB, Java, or Powershell), with SaaS and Cloud experience a benefit.
• Fluency in written and spoken English + Italian or German or Spanish.
• Relevant work experience with progressive responsibility in customer-facing, technical account management or technical consulting roles.
• Work experience to credibly communicate with and guide customers on diverse technical topics, including software engineering, packaging and deployment, cloud technologies, and infrastructure engineering.
• Willingness to travel for client interactions up to 25% of the time.

Culture & Benefits

• Work in a fast-moving, fast-thinking growth company focused on the transformative power of automation.
• Be part of a diverse and inclusive workplace that provides equal opportunities to all persons.
• Access to the world’s most innovative and proven business automation platform.
• Many roles allow for flexibility in when and where work gets done, varying by team.