Business Analyst

TL;DR

Business Analyst: Gathering, analyzing, and documenting business and functional requirements for a contact center automation platform with an accent on translating business needs into user stories and managing dependencies across teams. Focus on defining acceptance criteria and collaborating with engineering and QA teams.

Location: Remote or hybrid opportunities

Company

Our client is a market leader in contact center robotic process automation (RPA).

What you will do

• Lead workshops and discovery sessions with stakeholders.
• Gather, analyze, validate, and document business and functional requirements.
• Translate business needs into detailed user stories for backend and frontend teams.
• Track and manage upstream and downstream dependencies across teams.
• Define comprehensive acceptance criteria, including non-functional requirements.
• Collaborate with engineering and QA teams.

Requirements

• 3+ years of experience as a Business Analyst.
• Strong knowledge of Business Analysis practices and SDLC.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication, facilitation, and negotiation skills.
• Ability to write detailed and technically informed tickets for backend and frontend teams.
• English level: B2 (Upper-Intermediate) or higher

Culture & Benefits

• Technical and non-technical training for professional and personal growth.
• Internal conferences and meetups to learn from industry experts.
• Support and mentorship from an experienced employee to help you professional grow and development.
• Flexible work options, including remote and hybrid opportunities.
• Health insurance.
• Additional vacation days.