Customer Success Manager, Dedicated, Dach

TL;DR

Customer Success Manager (DACH): Driving adoption, retention, and expansion for hirify.global's product within the DACH region, serving as a trusted advisor and product expert for customers. Focus on hosting training sessions, onboarding new users, and identifying new use cases to improve product development.

Location: Dublin, Ireland. Must be in the office for three Anchor Days (Mondays Tuesdays & Thursdays) and requests that employees spend the majority of their week in the office.

Company

hirify.global is on a mission to make it possible for every person, team, and company to tailor their software to solve any problem and take on any challenge.

What you will do

• Drive adoption, retention, and expansion for hirify.global’s product.
• Help build the foundations of Customer Success at hirify.global.
• Serve as the customer's trusted advisor and product expert.
• Shape the future product based on customer insights.
• Elevate your skills by tackling impactful challenges.

Requirements

• Track record of success in Account Management or Customer Success.
• Fluency in German and English
• Growth mindset and ability to thrive in a nascent team.
• Ability to see situations from different perspectives.
• Adaptability to a rapidly changing business and industry.

Nice to have

• Strong technical chops.
• Experience building Customer Success playbooks or processes.
• Experience using hirify.global.

Culture & Benefits

• Work with a small team that has achieved significant results.
• Opportunity to shape the growth of the company.
• Be part of a diverse and creative company culture.
• Equal opportunity employer.