Technical Support Engineer (SaaS)

TL;DR

Technical Support Engineer (SaaS): Providing solutions to customers, improving product knowledge and contributing to knowledge base to achieve high customer satisfaction. Focus on understanding customer goals, sharing best practices and improving customer experience.

Location: Availability to work onsite at the SAP office in Dublin 3 times a week.

Company

hirify.global, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape.

What you will do

• Communicate with customers via email, live chat, and screen shares.
• Act as a trusted advisor to our customers, promoting product knowledge and self-sufficiency.
• Develop in-depth knowledge of our products and their features.
• Engage with customers to understand and fulfil their goals with our solutions.
• Apply and share best practices for optimal use of our products.
• Innovate and propose ideas for enhancing the overall customer experience.

Requirements

• 1.5+ year experience in software support or customer service.
• Fluent in English (verbal and written).
• Knowledge of HTML, jQuery, CSS.
• Experience in various communication formats (written, live chat, conference calls, in-person).
• Ability to grasp and articulate new technologies quickly.
• Proficient in using application logs, browser dev tools, and other diagnostic tools.

Culture & Benefits

• SAP’s culture of inclusion, focus on health and well-being.
• Flexible working models help ensure that everyone feels included and can run at their best.
• Committed to the values of Equal Employment Opportunity.
• Provides accessibility accommodations to applicants with physical and/or mental disabilities.