Operations Manager (Fraud & Payments)

TL;DR

Operations Manager (Fraud & Payments): Overseeing B2C operations, leading the Fraud, Risk, and Payments team, and implementing comprehensive fraud and risk management strategies with an accent on proactive risk mitigation, automation of manual processes, and compliance. Focus on analyzing transactional data, developing comprehensive training tools, and ensuring consistent vendor relationships.

Location: Remote from Malta

Company

hirify.global is a product company developing games and B2C platforms.

What you will do

• Lead the B2C Operations group, specifically the Fraud, Risk, and Payments team.
• Develop and implement comprehensive fraud and risk management strategies.
• Identify, analyze, and respond to potential risks and fraud patterns using real-time monitoring and data analytics.
• Automate manual operational processes related to fraud detection and risk mitigation.
• Ensure compliance with regulations and establish/maintain positive relationships with vendors and payment processors.
• Collaborate with customer support to review and improve existing procedures and training tools.

Requirements

• Experience in operations management, particularly in fraud, risk, and payments within B2C platforms.
• Proficiency in data analytics and reporting tools for monitoring and evaluating fraud patterns and trends.
• Ability to forecast and adjust staffing levels based on insights gained from forecasting.
• Strong leadership skills to coach, mentor, and develop teams, ensuring high productivity and compliance.
• English: B2 required
• Work from Malta

Nice to have

• Experience with AI and other technologies to enhance automation in chat support.
• Ability to implement LMS and create standardized remote training sessions.
• Strong collaboration with Tech, Data Science, Marketing, Creative, and Brand Strategy teams.

Culture & Benefits

• Opportunity to develop incentive-based KPIs and a more cohesive team structure.
• Focus on ensuring 24/7/365 team coverage.
• Emphasis on ongoing monitoring of player feedback to increase NPS and improve retention.
• Regular meeting cadence with executive leadership to present trends and strategic plans.
• Commitment to continued growth across the business and within the B2C Operations team.