Solutions Engineer (Retail)

TL;DR

Solutions Engineer (Retail): Partnering with large Retail customers to ensure they achieve tangible business value from hirify.global models, with an accent on pre-sales technical expertise and value proposition delivery. Focus on architectural patterns and demonstrating the value of AI solutions through demos and in-depth technical advisory.

Location: Based in San Francisco, CA or New York, NY. Hybrid work model of 3 days in the office per week and offers relocation assistance to new employees.

Salary: $280K – $345K + Offers Equity

Company

hirify.global is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

What you will do

• Deliver exceptional pre-sales customer experience for large Retail prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.
• Demonstrate how leveraging hirify.global’s suite of products can meet customers’ business needs and deliver substantial business value. This includes building and presenting demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory.
• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
• Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process.
• Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.
• Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams.

Requirements

• Have 10+ years of experience in a technical pre-sales or similar role, including 3+ years selling to Retail customers, managing C-level technical and business relationships with complex global organizations.
• Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support.
• Have foundational training in programming languages like Python or Javascript.
• Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.
• Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders.
• Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done.

Culture & Benefits

• Equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.