ServiceNow Support Engineer (HAM)

TL;DR

ServiceNow Support Engineer (HAM): Owning the end-to-end support of the ServiceNow Hardware Asset Management (HAM) module with an accent on technical troubleshooting and translating business requirements into technical solutions. Focus on ensuring CMDB accuracy, implementing improvements to dashboards and reports, and aligning HAM operations with ITIL processes.

Location: Hybrid working model in Brussels, Belgium

Company

hirify.global is a European technology company dedicated to responsible digitalisation, building innovative solutions for EU institutions, public and private organisations.

What you will do

• Own end-to-end support of the ServiceNow HAM module.
• Troubleshoot and resolve technical and integration issues.
• Translate business requirements into technical solutions.
• Ensure CMDB accuracy by monitoring Asset–CI synchronization.
• Implement improvements to dashboards, reports, and stockroom triggers.
• Align HAM operations with ITIL processes and best practices.

Requirements

• University degree and 1 year of relevant experience in ServiceNow and Hardware Asset Management.
• ITIL Foundation and ServiceNow System Administrator (CSA) certifications.
• Hands-on experience with ServiceNow HAM Professional and ServiceNow ITSM.
• Strong knowledge of ServiceNow fundamentals (UI Actions, Business Rules, Client Scripts).
• Understanding of the hardware asset lifecycle and hardware discovery tools.
• Ability to work independently, manage priorities effectively, and communicate clearly.
• Fluency in English and French, both oral and written.

Nice to have

• Certified Implementation Specialist – Hardware Asset Management (CIS-HAM).
• Experience with additional ServiceNow products (ITSM, CSM, HRSD, SPM).
• ServiceNow development or scripting training.
• Experience with Web Services (XML, SOAP, REST).

Culture & Benefits

• Opportunity to work in a modern environment with continuous learning (unlimited access to Udemy for Business, ad-hoc trainings).
• Competitive compensation & benefits package, including a hospitalization plan.
• Hybrid working model.
• Meal and commuting allowance.
• Well-being activities on premises.
• Personalized development plan for targeted career growth.
• Opportunity to work on challenging, large-scale international projects that directly impact millions of citizens.