Technical Quality Manager - Services (SAP)

Location: Seoul, South Korea; hybrid work pattern

Company

SAP develops enterprise applications and business AI solutions that support business-critical operations across finance, procurement, HR, supply chain, and customer experience.

What you will do

• Lead complex premium engagement consulting deliveries for critical customer situations.
• Govern customer requirements analysis and service proposal development.
• Identify and mitigate functional, technological, and operational risks.
• Lead de-escalation of critical situations and take senior financial and operational responsibility for service deliveries.
• Develop delivery content, support knowledge sharing, and mentor consulting professionals.
• Optimize and automate delivery processes across the Premium Engagement portfolio.

Requirements

• Deep expertise in premium engagement consulting, SAP solution advisory, and complex service delivery.
• Experience in client relationship or account management, service delivery coordination, and project management.
• Knowledge of CRM systems, service management tools, SLAs, and performance metrics.
• Strong communication, interpersonal, organizational, prioritization, and problem-solving skills.
• Experience analyzing client satisfaction data and implementing improvement initiatives.
• Preferred fluency in Korean and English.

Nice to have

• Background in consulting, technology services, or professional services.
• Experience mentoring or leading junior team members.

Culture & Benefits

• Inclusive global community of premium engagement consulting professionals.
• Flexible working models and a focus on health and well-being.
• Permanent full-time employment with a three-month probation period, extendable if necessary.
• Accessibility accommodations are available during the application process.

Hiring process

• A background verification by an external vendor may be required.
• Working conditions are finalized in the employment agreement.