Quality Audit Manager (AI)

TL;DR

Quality Audit Manager (AI): Developing, managing, and supporting the AGI-DS team with auditing and improving data quality for machine learning (ML) technologies. Focus on monitoring performance, implementing process improvements, and managing risks.

Location: hirify.global Support Services Costa Rica SRL

Company

hirify.global strives to be the world’s most customer-centric company, where customers can research and purchase anything they might want online or offline.

What you will do

• Manage job assignments on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality.
• Support hiring and training of new Associates.
• Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis.
• Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies.
• Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean.

Requirements

• Knowledge of advanced English at CEFR level B2/C1
• Experience managing people and leading a team
• Bachelor Degree or advanced college education or experience in a Leadership or related position with management

Nice to have

• Experience in a people management or leadership role which includes coaching and developing others
• Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
• Experience as a strong leader who can prioritize well, communicate clearly and effectively influence across cross-functional teams
• Advanced-level proficiency in multiple languages (C1+ or equivalent fluency by Common European Framework of Reference for Languages (CEFR) standards).

Culture & Benefits

• Inclusive culture that empowers hirify.globalians to deliver the best results for our customers.