Treasury Success Specialist (Fintech)

TL;DR

Treasury Success Specialist (Fintech): Guiding new customers through onboarding and providing ongoing support for a SaaS product, focusing on building strong relationships and advocating for customer needs within the company. Focus on resolving customer issues, identifying opportunities for upselling, and ensuring successful renewals by demonstrating the product's value.

Location: Hybrid (28020, Madrid, Madrid, Spain)

Company

hirify.global is one of the fastest-growing startups in Europe, designing the best way for medium and large-sized enterprises to plan their finances and monitor their cash flow in real-time.

What you will do

• Guide new customers through the onboarding process, ensuring they understand and effectively use the SaaS product.
• Build and maintain strong, long-lasting relationships with customers, acting as their primary point of contact.
• Provide timely and effective support to resolve customer issues, coordinating with internal teams as necessary.
• Advocate for customers' needs and feedback within the company, ensuring products continuously meet their evolving requirements.
• Monitor customer health metrics and proactively address potential issues to prevent churn.
• Identify opportunities for upselling and ensure successful renewals by demonstrating the value of the products.

Requirements

• 3+ years of experience in customer success, account management, or a related field in the financial technology industry.
• Excellent verbal and written communication skills, with the ability to effectively convey complex information.
• A strong commitment to providing exceptional customer service and satisfaction.
• Proactive and analytical mindset with the ability to identify issues and develop practical solutions.
• Comfortable with technology and quick to learn new software and tools.
• Working proficiency in English & fluent in Spanish.

Culture & Benefits

• Hybrid working setup & flexible schedule.
• Latest technology of your choice.
• Access to private health insurance.
• Access to salary on demand, restaurant card, transport card, and kindergarten checks.
• English Classes.
• Career progression opportunities.