Incident Manager (Fintech)

TL;DR

Incident Manager (Fintech): Responding to and coordinating various incidents (Physical, Cyber, Technical, Operational) impacting a digital bank, ensuring adherence to the Incident Management and Escalation Framework. Focus on driving resolution from identification through to completion, maintaining auditable records, and ensuring regulatory compliance for high-severity incidents.

Location: Hybrid working: minimum of 10 days per month in the office, with flexibility to work the rest from home. Must be based in the UK (FCA regulated environment).

Company

hirify.global is a leading digital bank building a fairer, smarter, and more human alternative to traditional banks.

What you will do

• Respond to and coordinate incidents across Physical, Cyber, Technical, and Operational domains.
• Support the Incident Command (IC) structure to drive resolution and maintain auditable records.
• Develop and deliver accurate Management Information for executive governance and regulatory oversight.
• Assist in assurance activities and thematic reviews of the Incident Management Framework.
• Act as a partner to Risk and Control owners, supporting and challenging key decisions.
• Provide targeted training and coaching on the framework, incident response, and action tracking.

Requirements

• Demonstrated experience with regulatory rigor for incident identification and escalation (e.g., FCA).
• Proven experience in Incident Management for large institutions, with knowledge of Crisis Management frameworks.
• Excellent communication skills for high-stress situations, adaptable to all business levels.
• Proficiency in data analysis tools (Google Sheets) for MI and incident analysis.
• Hands-on experience with Incident Management platforms (e.g., incident.io, Opsgenie) and integration with communication/monitoring tools.
• Foundational understanding of cloud-based banking technologies (microservices, public cloud) and payments landscape.

Culture & Benefits

• Work on projects shaping the future of banking in a technology-led environment.
• Collaborative, empowered, and forward-thinking team culture that encourages experimentation.
• Commitment to professional growth and opportunities to learn new technologies.
• Comprehensive benefits including a company-enhanced pension scheme (7% employer contribution).
• Private Medical Insurance with Vitality, 25 days holiday plus public holidays and an extra day for your birthday.