Technical Account Manager (Cybersecurity)

TL;DR

Technical Account Manager (Cybersecurity): Supporting the technical success of customer accounts by understanding their intelligence goals and delivering measurable outcomes using hirify.global’s platform and services, with an accent on monitoring platform adoption, usage patterns, and integration health. Focus on identifying growth opportunities, mitigating risks to account health, and ensuring customer satisfaction and retention.

Location: Remote (US)

Salary: $92,000-$137,500

Company

hirify.global is the world’s most advanced, and largest, intelligence company, serving over 1,900 clients worldwide.

What you will do

• Support the technical success of assigned customer accounts across their entire intelligence journey, from onboarding to renewal.
• Develop a strong understanding of customers intelligence goals to define and deliver high-value, measurable outcomes using hirify.global’s full suite of capabilities.
• Monitor and drive intelligence platform adoption, usage patterns and integration health to ensure sustained operational success.
• Conduct periodic account health reviews, presenting value realization metrics and maturity progression.
• Collaborate with senior technical account managers to proactively identify and mitigate risks to account health and renewal.
• Serve as the primary technical liaison, collaborating with the customers SOC, CTI, engineering, GRC, threat hunting, vulnerability management and other security teams on configuration, data integration, and optimization.

Requirements

• Experience: 1-2 years of consulting or other customer facing experience in cybersecurity, technical support, or intelligence operations.
• Expertise: Foundational understanding of fundamental intelligence concepts, frameworks and tradecraft, cyber security tooling, and SaaS environments.
• Strong verbal and written communications, attention to detail, and demonstrated ability to learn quickly and manage multiple, often competing priorities.
• Demonstrable competency in account health management, risk mitigation, retention and growth.
• Working knowledge of the Intelligence Lifecycle, common security frameworks such MITRE ATT&CK, NIST, Diamond Model or the Cyber Kill Chain.
• Bachelor's Degree or related experience in cyber security, computing science, information systems, intelligence studies or related field.

Culture & Benefits

• hirify.global employees represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically.
• Dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.