IT Operations Manager (AI)

TL;DR

IT Operations Manager (AI): Ensuring seamless operation and efficient lifecycle management of IT services at a production site with an accent on IT infrastructure, security, and project leadership. Focus on optimizing performance, building local AI expertise, and ensuring compliance with global IT standards.

Location: Onsite at Production Site Ludesch, Austria

Company

hirify.global is a leading beverage company with a production site in Ludesch, Austria, focusing on IT operations to support plant activities.

What you will do

• Ensure seamless availability and efficient lifecycle management of all IT services at the production site, including networks, server infrastructure, and client systems.
• Act as the primary business contact for IT operations, fostering communication and collaboration to align IT services with business needs.
• Lead strategic IT projects to maintain and enhance production-critical IT infrastructure, adhering to hirify.global’s global standards for project management.
• Coordinate operations with external IT partners, ensuring smooth day-to-day support activities and compliance with operational procedures.
• Drive process improvements and align IT processes with hirify.global’s latest IT service management (ITSM) standards.
• Lead in building local expertise in artificial intelligence (AI) technologies and ensure compliance with global AI policies and standards.

Requirements

• Proven expertise in IT service management (ITSM), ensuring operational excellence through incident, change, and asset management.
• Solid knowledge of IT infrastructure, including networks, virtualization systems, and workplace services.
• Strong grasp of IT/OT security principles, with experience mitigating vulnerabilities and ensuring compliance.
• Hands-on experience managing IT operations in production environments, ensuring stability and service availability.
• Strong project management and problem-solving skills, with the ability to drive small to mid-sized IT projects.
• Excellent communication skills in German and English.

Nice to have

• Familiarity with AI applications in production environments.

Culture & Benefits

• Attractive compensation package based on market-oriented salaries, significantly above the stated minimum.
• Employer values diversity and supports people in developing their potential and strengths.
• Belief that employing a diverse workforce is central to success.
• Welcome applications from all members of society irrespective of age, skin colour, religion, gender, sexual orientation or origin.
• Travel 0-10%.