Specialist I, Client Support

TL;DR

Specialist I, Client Support: Troubleshoots and resolves issues for Clients and Therapists, assisting and educating customers on the hirify.global platform with an accent on identifying root causes and collaborating with Product teams. Focus on providing great customer service and advocating for clients and therapists throughout their journey.

Location: Remote, US

Salary: $50,000 USD Annually

Company

hirify.global is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care.

What you will do

• Troubleshoot and resolve issues raised by Clients and Therapists via Phone and Live Chat.
• Identify root causes of problems and collaborate with Product teams to improve the platform.
• Assist and educate customers on the hirify.global platform, providing excellent customer service.
• Serve as a passionate advocate for customers, ensuring Clients and Therapists feel heard and supported.

Requirements

• Self-motivated and eager to learn, comfortable with ambiguity and asynchronous communication.
• Strong problem-solving skills and curiosity, particularly about health tech.
• Kind and empathetic work ethic, prioritizing Customer Experience.
• Successful working independently and remotely, adapting well to changing priorities.
• Comfortable meeting quantitative metrics, including the number of conversations worked on per day.
• Excited about contributing to a fast-paced startup's growth.

Nice to have

• At least one year of successful customer-facing professional experience.
• Knowledge around how Insurances and Coverage works in the US Healthcare industry.
• Basic programming or engineering skills and/or education / training / certification in a business- or technology-related field.

Culture & Benefits

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
• Wellness & Development: Annual stipends to put towards personal & professional growth.