Project Manager, Customer Integrations (AI, E-commerce)

TL;DR

Project Manager, Customer Integrations (AI, E-commerce): Building and optimizing customer integration processes for an AI-first e-commerce platform with an accent on process analysis, standardization, and cross-functional alignment. Focus on managing complex data integration projects, identifying inefficiencies, and driving continuous improvement in technical solutions.

Location: Fully remote, work from anywhere

Company

hirify.global is a next-generation platform for e-commerce search and discovery, built on GPT-based AI, providing AI-first solutions to optimize for metrics like revenue and conversion rate for major brands.

What you will do

• Analyze, map, and optimize existing customer integration processes to improve efficiency, reduce manual effort, and minimize integration timelines.
• Standardize customer integration pathways and develop a comprehensive playbook, including process flows, best practices, and common integration patterns.
• Act as the central point of contact for customer integration projects, fostering strong alignment and collaboration with internal teams including Sales, Engineering, and Product.
• Proactively identify patterns, trends, and common challenges in customer integrations to inform process improvements and potential product enhancements.
• Lead customer integration team meetings (e.g., stand-ups) and manage all phases of integration improvement projects, from planning to reporting.

Requirements

• 3+ years of experience in project management, particularly with data integration and technical solutions.
• Demonstrated ability to lead cross-functional teams and influence stakeholders without direct authority.
• Strong technical acumen, with proven experience in mapping complex processes, identifying inefficiencies, and implementing successful optimizations.
• Proven success in managing complex data integration projects, ideally in eCommerce, SaaS, or System Integration environments.
• Excellent communication and stakeholder management abilities, capable of thriving in a fast-paced environment.
• Familiarity with project management tools and agile methodologies.

Nice to have

• Experience with data tracking, catalog management, and API integrations.
• Familiarity with data ingestion, health monitoring, and alerting tools.

Culture & Benefits

• Unlimited vacation time, with a strong encouragement to take at least 3 weeks per year.
• Competitive compensation package including stock options.
• Company sponsored US health coverage (100% paid for employee).
• Fully remote team with a work-from-home stipend provided.
• Apple laptops provided for new employees and an annual training and development budget.
• Parental leave for qualified employees.
• Commitment to cultivating a diverse, equitable, and inclusive work environment.