Voice of Customer Program Manager (AI, Healthcare)

TL;DR

Voice of Customer Program Manager (AI, Healthcare): Overseeing and evolving hirify.global's feedback ecosystem to capture, synthesize, and activate user, customer, and market feedback across the organization. Focus on driving product roadmap alignment with GTM strategy, developing scalable VoC programs, and integrating insights into product decisions.

Location: Remote (US)

Salary: $150,000–$177,000 base + equity

Company

hirify.global is a fast-growing startup building an AI-powered platform for medical conversations, aiming to improve clinical documentation and enable clinicians to focus on patients.

What you will do

• Run and evolve the Voice of Customer (VoC) program, refining workflows and ensuring alignment with organizational needs.
• Manage feedback intake, categorization, and routing from clinicians, partners, and internal teams.
• Partner with analysts to surface cross-channel insights and translate them into opportunities and risks.
• Support commercial prioritization by providing synthesized feedback insights to shape roadmap recommendations.
• Align cross-functional stakeholders through recurring feedback reviews to ensure a shared understanding of user needs.
• Build and launch VoC frameworks for new products and integrate new feedback sources to strengthen visibility.
• Maintain visibility into how feedback influences product decisions and outcomes, demonstrating VoC impact.
• Champion the customer voice, embedding user and partner needs into decision-making across hirify.global.

Requirements

• 7+ years of experience within B2B Healthcare SaaS, in program management, customer insights, product operations, or customer experience.
• Demonstrated ability to design, operate, and continuously improve cross-functional programs or operational frameworks.
• Strong analytical and synthesis skills, with experience interpreting qualitative and quantitative feedback at scale.
• Track record of partnering with Product and Commercial teams to influence roadmaps or strategic decisions.
• Excellent communication, storytelling, and facilitation skills in cross-functional environments.
• Familiarity with feedback management tools, survey platforms, CRM systems, and/or analytics tools.
• Must be eligible to work remotely within the U.S.

Culture & Benefits

• Fast-paced, high-growth startup culture with emphasis on extreme ownership and significant impact.
• Work alongside a team of curious, high-achieving people in a supportive environment.
• Culture rooted in empathy, prioritizing the needs of clinicians and patients.
• Generous time off including 14 paid holidays, flexible PTO, and paid parental leave.
• Comprehensive health (Medical, Dental, Vision) coverage for employees and families.
• Generous HSA contributions, 401(k) matching, and pre-tax benefits.
• Personal device allowance, Lifestyle Wallet for fitness/development, and mental health support.
• Paid Sabbatical Leave after 5 years of employment.