Platform Support Manager

TL;DR

Platform Support Manager (Analytics/Reporting): Serving as the primary point of contact for clients using the Elevate Platform, ensuring seamless onboarding, adoption, and ongoing success with its Research, Planning, and Reporting features with an accent on operational support for client migration from BI platforms. Focus on managing a support ticketing system for US and Canadian clients and collecting client feedback to inform product roadmap decisions.

Location: Remote (EMEA selected countries)

Company

hirify.global is a product company focused on leveraging AI to build platforms like Elevate.

What you will do

• Serve as the primary point of contact for clients using the Elevate Platform.
• Provide operational support for client transition and migration from BI platforms.
• Oversee client support operations, including ticketing and SLA maintenance for US and Canadian clients.
• Act as the voice of the customer by collecting feature requests and feedback to inform product roadmap.
• Help maintain and update platform documentation and knowledge base.

Requirements

• Experience in a client-facing support, customer success, or platform operations role.
• Familiarity with reporting and analytics tools (e.g., Google Analytics, Tableau, Power BI).
• Ability to explain technical concepts clearly through written communication.
• Strong English language skills.
• Strong analytical and problem-solving skills.
• Self-motivation and organizational skills to manage multiple client requests simultaneously.

Culture & Benefits

• USD compensation that values your expertise.
• Work from anywhere: Fully remote (within EMEA selected countries).
• 31 days of paid time off (21 days annual leave + 10 days sick leave).
• Growth-focused environment with access to learning resources.
• Fun team events, including virtual cooking classes and yoga sessions.
• Culture of trust, openness, and ownership.

Hiring process

• Screening Interview (45 minutes) with a recruiter.
• Team Interview (up to 60 minutes) with potential team lead and colleagues.
• Final Interview (up to 60 minutes) with the Team Lead.
• Offer upon successful completion.