Technical Account Manager (AI)

TL;DR

Technical Account Manager (AI): Manage post-sales customer success activities including installations, upgrades, and escalations for hirify.global's AI-focused enterprise software infrastructure with an accent on customer relationship building, technical support, and product adoption. Focus on coordinating cross-functional teams, handling complex technical issues, and ensuring customer satisfaction in a fast-paced, evolving environment.

Location: Remote, based in the UK

Company

hirify.global is a leading data platform company building enterprise software infrastructure for AI, focusing on simplifying deployment and management of AI infrastructure across data center, edge, and cloud.

What you will do

• Build trusted customer relationships and act as the primary post-sale contact.
• Respond quickly to technical support issues and coordinate with support engineers and other teams.
• Manage customer installations, upgrades, expansions, and onsite engagements.
• Lead regular customer review meetings and advocate for customer needs with product teams.
• Submit and manage feature requests and bug reports with engineering.
• Lead and coordinate a pod of Customer Success team members to focus on customer priorities.

Requirements

• Must be based in the UK.
• Experience in enterprise IT infrastructure, networking, storage, and Linux system administration.
• Knowledge of networking configurations and troubleshooting on Linux.
• Ability to manage customer installations, upgrades, and expansions.
• Strong communication, presentation skills, and customer obsession.
• Ability to travel approximately 20% of the time.
• MS or B.Sc. in CS, CE, EE or related fields preferred.

Culture & Benefits

• Fully remote global team with flexibility and evolving responsibilities.
• Customer-first mentality and team-oriented environment.
• Organized work tracking with tickets and dashboards.
• Supportive culture emphasizing respect and collaboration.