Relationship Manager (B2B)

TL;DR

Relationship Manager (B2B): Responsible for cultivating and sustaining robust, enduring partnerships with key B2B clients, ensuring satisfaction and boosting business expansion via upselling and cross-selling with an accent on understanding client objectives and providing personalized solutions to meet their unique requirements. Focus on maintaining relationships with crucial partners and formulating strategies for business continuity.

Location: Onsite in Subang Jaya, Selangor, Malaysia

Company

hirify.global is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia.

What you will do

• Act as the primary contact for all client communications, addressing inquiries and resolving issues.
• Devise and implement new strategies by dissecting prevailing trends and market dynamics.
• Cultivate robust, enduring relationships with major clients to enhance retention and foster growth.
• Engage in meaningful discussions that lead clients to solutions tailored to their specific needs.
• Collaborate with internal teams to fulfill client requirements.
• Participate in customer meetings and contribute to developing effective solutions.

Requirements

• Minimum 5 years of experience in a corporate commercial role.
• Proven experience as a Relationship Manager or similar client-facing role.
• Strong communication, negotiation, and interpersonal skills.
• Ability to understand and interpret client needs and provide effective solutions.
• Sales-driven mindset with a track record of meeting or exceeding targets.
• Strong problem-solving and conflict resolution skills.