Support Engineer II

TL;DR

Support Engineer II: Elevating technical customer support by managing tickets, identifying bugs, and contributing to product developments with an accent on streamlining support processes and enhancing team efficiency. Focus on advocating for the customer and becoming a subject matter expert in specific product areas.

Location: Remote, Netherlands

Company

hirify.global is the world’s leading platform for agentic software development, powered by Copilot, used by over 180 million developers.

What you will do

• Handle support tickets of varying complexity and provide timely, high-quality replies.
• Provide training and guidance on areas of expertise within a squad.
• Advocate for the customer and the team in department-wide discussions.
• Identify and report bugs and feature requests based on customer feedback.
• Update team and public documentation.
• Take deliberate steps toward becoming a subject matter expert in one or more areas.

Requirements

• 3+ years of experience in technical customer support, technical writing, system administration, or related roles (or Bachelor's Degree in Computer Science and 1+ year of experience).
• Ability to work non-standard working hours, including weekends and holidays.

Culture & Benefits

• Remote-first and asynchronously as much as possible, with occasional travel for co-worker meetings or company events.
• Competitive pay and generous learning and growth opportunities.
• Excellent benefits to support employees wherever they are.
• Opportunity to work for an AI-powered developer platform with a large open-source community.
• Company values customer-obsession, ship to learn, growth mindset, owning outcomes, and diversity.