Junior Technical Support Engineer

TL;DR

Junior Technical Support Engineer: Managing tickets and alerts, and proactively troubleshooting complex distributed systems with an accent on internal communication and proactive problem resolution. Focus on learning how to operate and troubleshoot large-scale AI/ML platforms and working with financial organizations.

Location: Hybrid, must be based in Lviv, Ukraine (3 days per week in office)

Company

hirify.global is a cloud-native AI company providing an integrated controls platform for global financial institutions, delivered as a globally scalable SaaS-based cloud service.

What you will do

• Adhere to specified support processes and actively listen to understand customer problems.
• Troubleshoot basic technical issues and demonstrate comfort using computer systems.
• Complete allocated service tickets adhering to Support SLA timelines and Customer Service standards.
• Comprehend new ideas and communicate with confidence and humility within a large team.
• Proactively focus on daily learning from successes and mistakes to adapt quickly to new situations.

Requirements

• 0-2 years of technical experience, preferably in an application support role within a SaaS organization.
• Working knowledge of Customer Relationship Management tools (e.g., Zendesk, Jira Service Management).
• Basic skills in time and priorities management, attention to detail, and clear communication.
• Problem-solving skills along with the ability to infer from previous experience and demonstrate curiosity.
• Must work from the office three (3) days per week in Lviv, Ukraine.

Culture & Benefits

• Opportunity to work on a global, mission-critical AI platform alongside top engineers and technologists.
• A role with real ownership and impact, building complex systems at scale in an environment that values speed, experimentation, and technical excellence.
• Highly attractive benefits package, including competitive cash compensation and an equity award.
• Comprehensive health insurance for employees and their families.
• Modern, comfortable office in central Lviv.
• Generous time-off policy of 30 days annually, plus public holidays and sick leave.

Hiring process

• Initial series of interviews focused on evaluating technical expertise and engineering judgment.
• Live technical exercise with hirify.global engineers and engineering managers to validate competencies and problem-solving ability.
• Interviews and technical sessions may be recorded for internal review to support fairness and collaborative decision-making.