Customer Trust Specialist (AI)

TL;DR

Customer Trust Specialist (AI): Operational backbone for triaging questionnaire requests, coordinating customer audits, and streamlining contract reviews with Legal/Compliance teams. Focus on implementing automation platforms, establishing scalable processes, and ensuring accurate, consistent responses across security, privacy, compliance, and AI safety topics.

Location: Hybrid in San Francisco, CA or New York City, NY. Staff are expected to be in one of the offices at least 25% of the time. Visa sponsorship is available.

Salary: Annual Salary: $255,000–$270,000 USD

Company

hirify.global is a public benefit corporation focused on creating reliable, interpretable, and steerable AI systems for the benefit of society.

What you will do

• Own day-to-day execution of customer security questionnaires, assessments, and RFPs, managing intake, routing, and delivery.
• Partner with Legal Operations on security-related contract reviews and support negotiations.
• Implement and optimize automation platforms, track metrics, and drive continuous improvement initiatives.
• Coordinate incoming customer audit requests, including evidence collection and communication.
• Build and maintain response knowledge bases across security, privacy, compliance, and AI safety topics.

Requirements

• 5+ years experience in compliance, security operations, or customer trust roles with hands-on questionnaire/audit management.
• Proven success managing high volumes of customer security requests with demonstrated ability to maintain quality under pressure.
• Strong understanding of common security frameworks (SOC 2, ISO 27001, NIST, CSA CCM).
• Experience working in cloud-native, multi-cloud environments (AWS, GCP, Azure) and understanding shared responsibility models.
• Exceptional at stakeholder management and strong written communication skills.
• Comfortable with ambiguity and rapid change, thriving in high-growth environments where processes are still being defined.

Nice to have

• Experience working in AI/ML companies and understanding AI safety/security considerations.
• Experience with trust automation platforms (Vanta, OneTrust, Whistic, etc.).
• Possession of relevant certifications (CISA, CRISC, CISSP, or ISO 27001 Internal Auditor).

Culture & Benefits

• Work as a single cohesive team on a few large-scale AI research efforts, valuing impact and steerable, trustworthy AI.
• Offer competitive compensation and benefits, including optional equity donation matching and generous vacation/parental leave.
• Provide flexible working hours and a lovely office space for collaboration.
• Embrace an empirical science approach to AI research, similar to physics and biology.