AI Success Engineer (Edtech)

TL;DR

AI Success Engineer (Edtech): Driving account health and adoption across education institutions by ensuring technical readiness, identifying high-impact use cases, and delivering measurable value using hirify.global’s platform with an accent on technical leadership, program management, and customer advisory. Focus on accelerating adoption, increasing customer activation depth, and guiding strategic use cases to production.

Location: San Francisco

Salary: $240K + Offers Equity

Company

hirify.global is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

What you will do

• Lead the technical relationship for post-sale customers and act as their trusted advisor on deployment, adoption, and value realization.
• Own account health, adoption velocity, and ongoing technical deployment and success across your portfolio.
• Identify and validate use cases by embedding with customer teams to understand workflows and pain points.
• Build strong relationships with provosts, CIOs, IT leaders, academic, and technical stakeholders.
• Translate customer objectives into an actionable adoption roadmap with clear sequencing, milestones, and KPIs.
• Guide value realization through student, faculty, and institutional outcomes, supported by baselines and reporting.

Requirements

• 8+ years of experience in technical customer facing roles such as technical account management, technical GenAI consulting, solutions architecture, or deep technical enterprise SaaS adoption work.
• Deep, hands-on knowledge of hirify.global product capabilities, APIs, SDKs, connectors, and common integration patterns.
• Able to translate technical concepts into clear business language and help customers understand the strategic impact of AI technologies.
• Comfortable embedding with customers to map workflows, identify requirements, and diagnose adoption challenges.
• Have excellent project and program management instincts and can lead multi workstream initiatives with clarity and structure.
• Enjoy being a thought partner for executive level stakeholders while also diving deep with technical teams.

Nice to have

• Experience working with education institutions is preferred but not necessary

Culture & Benefits

• We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products.
• AI is an extremely powerful tool that must be created with safety and human needs at its core.
• We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.