Player Support Specialist (Gaming)

TL;DR

Player Support Specialist (Gaming): Providing top-notch support to players for a live operations games company with an accent on resolving billing issues and reporting bugs. Focus on managing game communities, answering customer support emails, and acting as a liaison between players and product owners.

Location: Remote role anywhere in Ontario, Canada. This is a 6-month contract for independent contractors only.

Company

hirify.global is a next-generation, live operations games company focused on making fans.

What you will do

• Provide top-notch support to players and resolve support tickets.
• Analyze support ticket data to assess customer needs and achieve high satisfaction.
• Manage game communities and answer customer support emails.
• Work alongside the QA team to help resolve player-reported bugs.
• Support marketing campaigns through different forums and ensure community content is correct.
• Act as a liaison between players and product owners.

Requirements

• 1-2 years experience in customer service.
• Excellent written and oral communication skills, with the ability to deliver information empathetically.
• Strong desire to provide premium service to customers.
• Ability to work in a fast-paced, multi-tasking environment.
• Passion for online games.
• Proven ability to operate autonomously and collaborate cross-functionally in a remote work environment.
• Must be an independent contractor based in Ontario, responsible for own taxes and statutory obligations.

Nice to have

• Strong knowledge of Free to Play, Facebook, or mobile games.
• Experience in online customer support, tech support, and/or troubleshooting.
• Zendesk and/or Salesforce experience on a User Level.
• Experience moderating forum discussion boards.

Culture & Benefits

• Regular collaboration with a high-performing, passionate team of gamers.
• High-impact work on established live-ops games.
• Potential for future contracts or longer-term engagement based on performance.
• Commitment to creating an inclusive and accessible environment for all candidates.