Customer Support Consultant (German)

TL;DR

Customer Support Consultant (German): Providing exceptional customer support via emails, processing account seizures, and managing tickets using Zendesk and Jira, with an accent on compliance and data privacy standards. Focus on efficient issue resolution and maintaining clear, structured case documentation.

Location: Fully remote

Compensation: USD

Company

hirify.global is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

What you will do

• Provide exceptional customer support via emails.
• Process account seizures (e.g., freezes, wage garnishments) in a timely and compliant manner.
• Provide information on loan terms, account details, and legal matters.
• Manage tickets and workflows using Zendesk and Jira.
• Maintain clear and structured case documentation.
• Collaborate with internal teams to ensure efficient issue resolution.

Requirements

• Excellent English and German skills (C1 for both spoken and written).
• Experience in customer support.
• Background in banking, legal, or financial services.
• Solid understanding of GDPR and data privacy standards.
• Proficiency in using Zendesk and Jira.
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Nice to have

• Experience with Confluence.
• Background working in regulated environments.

Culture & Benefits

• Fixed schedule: 9 AM – 6 PM CET.
• Opportunity to work fully remote.
• Inclusive international environment.
• Compensation in USD.
• Paid intensive training and probation.
• Work-life balance with responsive management.