Technical Support Associate (German Speaking)

TL;DR

Technical Support Associate (German Speaking): Delivering exceptional customer experiences and solving real-world challenges for hirify.global users with an accent on technical troubleshooting and product enhancement. Focus on documenting bugs, resolving issues, and advocating for customer needs across product and engineering teams.

Location: Remote from Ireland

Company

hirify.global is building the world's leading AI-native Digital Experience Platform, empowering teams to design, launch, and optimize for the web without barriers.

What you will do

• Deliver consistently exceptional customer experiences to every hirify.global user.
• Assist customers in support queues utilizing tools such as Zendesk, Zoom, and Jira.
• Document and report bugs, resolve issues, and foster collaboration within the team.
• Advocate for customer needs, collaborating closely with your team and manager to identify opportunities for enhancing the product and services.

Requirements

• Fluent in German with advanced proficiency in both spoken and written communications.
• Demonstrated high-touch customer support experience in SaaS or technical services, including email, phone, and live chat.
• Proficiency in HTML, CSS, DNS, JavaScript, or advanced hirify.global features.
• Possess a deep understanding of hirify.global or similar web design tools.
• Valid right to work authorization for employment in Ireland is required.

Nice to have

• Ability to quickly self-learn and adapt to evolving product features and digital tools.
• Experience working with Google Workspace, Slack, Zendesk, and Confluence.
• Stay curious and open to growth, actively building fluency in emerging technologies like AI.

Culture & Benefits

• Every permanent employee receives equity (RSUs) in the company.
• Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with hirify.global covering most premiums.
• 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents.
• Flexible vacation, paid holidays, and a sabbatical program.
• Access to mental health resources, therapy, and coaching.
• A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
• Monthly localized stipends for work and wellness expenses.
• All full-time, permanent, non-commission employees are eligible for an annual WIN bonus program.