Technical Support Engineer (Financial Consolidations)

TL;DR

Technical Support Engineer (Financial Consolidations): Responding to customer inquiries and troubleshooting technical issues related to budgeting, planning, and financial consolidation processes with an accent on data integration, product configurations, and best practices. Focus on leveraging AI tools for support efficiency, optimizing AI models, and applying deep product and finance domain expertise to resolve complex problems.

Location: Remote

Company

hirify.global is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate.

What you will do

• Respond to customer inquiries related to budgeting, planning, and financial consolidation processes.
• Troubleshoot technical issues and resolve customer problems using manual and AI-assisted diagnostics.
• Guide customers through product features, configurations, and best practices.
• Investigate and resolve data integration issues between solutions and ERP systems.
• Leverage AI tools such as Forethought to enhance support efficiency and automate ticket routing.
• Contribute to the training and optimization of AI models used in support workflows.

Requirements

• 4-6 years of overall experience with a minimum of 3+ years in Financial Consolidations, Planning & Analysis, or accounting standards.
• Experience in customer-facing support or consulting roles within the Finance domain.
• Strong understanding of finance challenges in large organizations.
• Proficient in Microsoft Excel and Office Suite.
• Basic experience writing SQL Statements.
• Experience with Corporate Performance Management tools (e.g., Anaplan, OneStream, CCH Tagetik) and understanding of multi-dimensional architecture and ERP systems.

Nice to have

• Hands-on experience with Forethought or similar AI-enhanced support platforms.
• Ability to interpret AI-generated insights and apply them to improve customer experience.

Culture & Benefits

• Committed to equal employment opportunity.
• Proud to be an equal opportunity workplace.
• Work with a high-energy, high-performance global team.
• Information will be kept confidential according to EEO guidelines.
• Background checks are required for employment where permitted by law.