TL;DR

Senior Service Delivery Manager (Customer Success): Developing and leading teams to drive transformational assisted care experiences with an accent on systemic improvements, communication, and technical assistance. Focus on fostering a high-performance culture, achieving strategic alignment with care leaders, and improving resolution rates.

Location: Tucson, Arizona; Plano, Texas; Reno, Nevada

Company

%hirify_global% is a global financial technology platform powering prosperity for approximately 100 million customers worldwide with products like TurboTax, Credit Karma, QuickBooks, and Mailchimp.

What you will do

Develop capabilities and foster a high-performance culture within the team.
Drive strategic alignment with care leaders and partners.
Establish an internal communications strategy in conjunction with senior managers.
Support the team by removing barriers to creating delightful customer experiences.
Lead and participate across all organizational levels.

Requirements

Bachelor’s degree or equivalent experience.
Extensive internal communications experience in a geographically complex organization.
Five or more years of leadership experience with direct reports.
Proven ability to provide guidance and support to frontline supervisors and agents.
Demonstrated ability to manage complex projects while communicating with a broad group of stakeholders.
Must be able to work from Tucson, Arizona; Plano, Texas; or Reno, Nevada.

Culture & Benefits

Competitive compensation package with a pay-for-performance rewards approach.
Eligible for cash bonus, equity rewards, and benefits.
Focus on driving ongoing fair pay through regular comparisons across categories of ethnicity and gender.
Opportunity to develop talent and inspire performance through coaching.