Lead/Senior Solution Engineer (AI)

TL;DR

Lead/Senior Solution Engineer (AI): Guiding prospects and customers through the technical journey of a conversational AI platform, shaping solutions, validating feasibility, and ensuring business impact. Focus on identifying customer pain, leading technical deep dives, and conducting Proof of Value/Proof of Concept sessions.

Location: Hybrid work environment, remotely in Europe. This role focuses on the Swiss market, requiring fluency in the local language.

Company

hirify.global is a fast-growing startup revolutionizing customer service with its voice-first Generative AI platform for contact centers.

What you will do

• Lead the full technical sales process, from identifying customer pain to proving solutions.
• Co-own accounts and sales campaigns in the assigned territory with sellers.
• Develop territory plans, lead technical deep dives, and conduct Proof of Value / Proof of Concept sessions.
• Contribute to improving internal processes, documentation, and ways of working.
• Represent the customer voice in roadmap conversations with Product and Engineering.
• Collaborate with the global Solution Engineering Team, Sales Leadership, Professional Services, Product Management, and Sales Enablement.

Requirements

• 5+ years of experience as a Solution Engineer or similar role at a SaaS or enterprise technology company.
• Strong technical depth spanning APIs, cloud ecosystems, integrations, and enterprise architecture.
• Experience guiding customers through complex sales cycles.
• Ability to translate between technical detail and business outcomes with clarity and confidence.
• Excellent communication and presentation skills.
• Fluency in the local language of the market you cover (Switzerland) plus English.

Nice to have

• Experience in contact center or VOIP/Telephony.
• Familiarity with sales tools such as Salesforce.

Culture & Benefits

• Diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering.
• Competitive compensation and equity package.
• Flexible working hours, 28 vacation days, and workation opportunities.
• Access to a training and development budget for continuous professional growth.
• Hybrid work environment.

Hiring process

• Recruiter video call
• Meet your manager
• Case Study
• Bar Raiser Interview