Technical Support Engineer (AI)

TL;DR

Technical Support Engineer (AI): Handling escalated technical issues from on-premise enterprise clients, focusing on AI infrastructure issues such as deployment, performance, integration, and security. Focus on root cause analysis, cross-team collaboration, and maintaining a customer-first mindset to ensure client satisfaction.

Location: On-site in Paris

Company

hirify.global is dedicated to bringing cutting-edge AI technology to the world, making AI ubiquitous, open, and aligned with European values.

What you will do

• Handle escalated tickets from enterprise clients via Intercom, focusing on on-premise infrastructure and AI-related issues.
• Reproduce issues in test environments and diagnose technical problems in systems, networks, storage, and GPU clusters.
• Work closely with engineering and deployment teams to escalate, track, and resolve incidents.
• Provide clear and timely updates to clients and internal stakeholders.
• Create and update technical FAQs, troubleshooting guides, and internal knowledge base articles.
• Identify recurring pain points in on-premise deployments and suggest improvements.

Requirements

• 3+ years in technical support, systems administration, or DevOps, with a focus on on-premise or hybrid infrastructures.
• Hands-on experience troubleshooting complex technical issues in enterprise environments.
• Knowledge of AI/ML workflows, data pipelines, or high-performance computing.
• Familiarity with ticketing systems (Intercom), RGPD compliance, and security best practices.
• Exceptional problem-solving and analytical skills.
• Strong written and verbal communication in French and English (additional languages are a bonus).

Culture & Benefits

• Competitive cash salary and equity.
• Daily lunch vouchers.
• Discounted access to gyms and fitness studios.
• Monthly contribution to a mobility pass.
• Full health insurance for you and your family.
• Generous parental leave policy.