TL;DR

IS Desktop Specialist: Providing onsite desktop support and hardware/software deployment for end users in Ulm office with an accent on customer service, troubleshooting diverse devices, and coordinating ticket queues. Focus on resolving technical issues efficiently, collaborating with global IS teams, and maintaining high professionalism in a fast-paced environment.

Location: Onsite at the Ulm office in Germany

Company

%hirify_global% is a global technology company focused on providing innovative software and hardware solutions to improve productivity.

What you will do

Support end users onsite with desktop hardware and software deployment.
Provide high-level customer service and professionalism.
Resolve technical issues individually or with IS team collaboration.
Communicate effectively with peers, management, and business groups.
Troubleshoot hardware including Dell, Apple, mobile phones, and tablets.
Work in a multilingual team environment across Central Europe sites.

Requirements

Must be located onsite in Ulm, Germany.
3+ years of related experience in desktop support or similar roles.
Proficiency in English and German, both verbal and written.
Experience with Windows, macOS, Linux, mobile devices, and basic network troubleshooting.
Relevant IT certifications such as ITIL, CompTIA A+.
Strong organizational, multitasking, and communication skills.

Culture & Benefits

Access to state-of-the-art office technology and facilities including gym and refreshments.
Supportive global IS team with a values-driven culture focused on belonging, growth, and innovation.
Convenient office location with good transport connections.