Associate Project/Program Manager (Professional Services Operations)

TL;DR

Associate Project/Program Manager (Professional Services Operations): Supporting day-to-day Professional Services operational activities and ensuring accurate, timely, and compliant execution across Sales, GTMs, Delivery, and Finance. Focus on reviewing and validating operational requests, managing case queues, resolving system-related issues, and maintaining clear stakeholder communication in a global coverage model.

Location: Onsite in Bangalore, India. Requires working a night-shift schedule to align with AMER business hours for effective global stakeholder support.

Company

hirify.global is a category-leading enterprise software company committed to unleashing the transformative power of automation to change how the world works.

What you will do

• Provide operational support to internal stakeholders across Professional Services engagements.
• Execute and support PS operational requests in alignment with defined guidelines and SLAs.
• Collaborate with cross-functional teams including Sales, GTMs, Delivery, Project Managers, and Finance.
• Review and validate PS operational requests for data accuracy, compliance, and SLA adherence.
• Monitor and manage requests through established case management and queue mechanisms.
• Resolve day-to-day operational and system-related issues in a timely manner.

Requirements

• Bachelor’s degree in Business, Operations, Finance, or a related field.
• 3–6+ years of experience in Professional Services Operations, PMO, or Revenue Operations.
• Hands-on experience working with Salesforce or similar enterprise systems.
• Strong understanding of end-to-end PS operational workflows and execution models.
• High attention to detail with strong analytical and problem-solving skills.
• Ability to work in a global coverage model, including a night-shift schedule aligned to AMER business hours.

Culture & Benefits

• Being part of a fast-moving, fast-thinking growth company.
• Commitment to creating category-leading enterprise software.
• Diverse and inclusive workplace providing equal opportunities.
• Provides reasonable accommodations for candidates on request.
• Flexibility in when and where work gets done (depending on business needs and role).