Program Manager

TL;DR

Senior Program Manager (SaaS): Owns end-to-end program delivery for complex customer-facing engagements, ensuring high quality and predictability with an accent on pre-sales scoping, execution, and customer satisfaction. Focus on leading delivery, managing stakeholder expectations, and driving cross-functional alignment in a SaaS environment.

Location: Hybrid in Pune, Maharashtra, India

Company

hirify.global is a market-leading revenue productivity platform that combines on-the-job learning and deal execution.

What you will do

• Own assigned customer engagements end-to-end, from pre-sales scoping to delivery, launch, and handover.
• Define and maintain program governance artifacts, including delivery plans, milestones, and risk registers.
• Act as the primary delivery lead and day-to-day customer contact, building trust with stakeholders.
• Manage scope changes through structured change requests and communicate impact on timelines and costs.
• Drive a consistently positive customer experience across onboarding, configuration, and launch phases.
• Own delivery financials and operational health, including effort tracking and forecast analysis.

Requirements

• 5+ years of experience in program management, services delivery, or enterprise project delivery roles.
• Proven experience managing enterprise, customer-facing engagements as an individual contributor.
• Experience in SaaS, enterprise B2B, digital transformation, or implementation services is preferred.
• Demonstrated involvement in pre-sales scoping, estimation, or Statement of Work (SOW) creation.
• Strong customer communication skills, able to lead meetings and explain complex scenarios clearly.
• Proficiency with Jira, Excel, and other program management/collaboration tools.

Culture & Benefits

• Prioritize creating a highly engaging and rewarding workplace with opportunities for growth.
• Culture reflects globally diverse backgrounds and a commitment to customers and each other.
• Values include Delight your customers, Act as a Founder, and Better Together.
• hirify.global is an Equal Opportunity Employer.
• Utilizes AI tools to support parts of the hiring process, which assist but do not replace human judgment.