Program Manager (Technical Services Delivery)

TL;DR

Program Manager (Technical Services Delivery): Responsible for end-to-end program management, customer communication, and successful execution of complex customer engagements across hirify.global’s services portfolio with an accent on high-quality execution, strong governance, and a proactive, customer-first mindset. Focus on leading customer conversations, managing expectations, resolving conflicts, and proactively guiding stakeholders through ambiguity to drive outcomes.

Location: Hybrid (Pune, Maharashtra)

Company

hirify.global is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep.

What you will do

• Plan and execute multiple concurrent programs including but not limited to technical deliveries with varying complexity and timelines.
• Act as a strong connector and bridge between delivery, solutions, product, engineering, sales, and customer success—removing friction and unlocking progress.
• Implement quality checkpoints to reduce post-delivery defects in custom solutions.
• Own and improve the usage of program management tools such as Jira, rocketlane, etc. to ensure a single source of truth for program health, risks, and delivery status.
• Drive a consistently positive customer experience throughout the delivery lifecycle—onboarding, configuration, enablement, launch, and post-launch stabilization.
• Partner with Presales, and sales teams during deal cycles to support project scoping and delivery approach definition.

Requirements

• 5+ years of overall work experience, including 2+ years in Technical Program or Project Management roles within a SaaS or technology-driven environment
• Strong structured problem-solving skills with the ability to bring clarity and order to ambiguous, fast-moving situations
• Proven experience designing, optimizing, and scaling repeatable processes across cross-functional teams
• Solid technical acumen with hands-on experience managing technical programs such as custom integrations, platform-based implementations, custom reporting, or complex technical solutions
• Strong understanding of Agile methodologies, with experience managing Agile delivery and working closely with engineering teams
• Hands-on experience using Jira or similar project management and tracking tools

Nice to have

• Experience working in a SaaS or product-led organization.
• Exposure to pre-sales technical scoping or post-sales solution delivery.
• Understanding of APIs, integrations, or data flows (hands-on coding not required).
• Engineering degree or equivalent technical background.

Culture & Benefits

• Create a highly engaging and rewarding workplace.
• Globally diverse backgrounds along with commitment to customers, and each other, and a passion for excellence.
• Values: DAB, Delight your customers, Act as a Founder, and Better Together.