Professional Services Engineer (SASE)

TL;DR

Professional Services Engineer (SASE): Guiding strategic customers through Cato SASE implementation, focusing on technical guidance, optimization, and driving new product adoption. Focus on maintaining expert-level proficiency in SASE and IT infrastructure, developing strong customer relationships, and collaborating with internal teams to synthesize field experiences into best practices and provide product feedback.

Location: Must be able to communicate effectively with internal teams and external clients across North America. Ability to travel up to 20% of the time for customer on-site meetings and various company meetings. Implied remote within USA due to benefits.

Company

hirify.global is a pioneering product company converging enterprise networking and security into a centralized, global, cloud-delivered service, creating the SASE market category.

What you will do

• Maintain expert-level proficiency in Cato products and the dynamic SASE and enterprise IT infrastructure landscape.
• Develop meaningful relationships with key customer stakeholders, adopting a consultative approach.
• Assist customers with configuration, implementation, and expansion of Cato SASE services.
• Provide ongoing guidance for all product and service updates and facilitate implementation of enhancements.
• Coordinate and facilitate ongoing enablement of Cato SASE features and functionality with customer IT departments.
• Collaborate with greater professional services and customer success teams to drive best practices and identify growth opportunities.

Requirements

• 3+ years of experience working in a multi-vendor IT infrastructure environment (solution operations/engineering).
• 3+ years of hands-on experience in network routing (static, BGP, OSPF) and switching.
• 3+ years of experience in a customer-facing role (consulting, professional services, pre-sales) for a high-tech software/technology vendor.
• Hands-on experience in one or more of the following domains: Firewalls & Proxy Services, Secure Web Gateway, CASB, DLP, RBI, Identity & Privilege Management Integration (SSO, SAML, SCIM, LDAP), Intrusion Prevention Systems, Networking Packet Analysis.
• Knowledge of and experience in deploying IT infrastructure services securely following industry best practices and standard security frameworks (e.g., PCI-DSS, NIST, ISO, COBIT, HITRUST, GDPR).
• Experience with implementing and/or managing network infrastructure with major public cloud service providers (AWS, Azure, GCP).
• Exposure to web-based APIs and scripting languages.

Nice to have

• Relevant industry-recognized certification from major security and network vendors (e.g., CCNP/CCIE, JNCIP/JNCIE, CISSP).

Culture & Benefits

• Work in a geographically distributed and diverse team within a hypergrowth global organization.
• Competitive salary and comprehensive benefits plan.
• Health/vision/dental insurance, 401(k), stock options.
• Health Savings/Flexible Spending Accounts.
• Flexible time-off, paid parental leave, and disability benefits.