Customer Success Strategy and Operations (Audio AI)

TL;DR

Customer Success Strategy and Operations (Audio AI): Building and maintaining tools, automations, and dashboards to scale go-to-market operations with an accent on streamlining sales processes, enhancing decision-making, and driving revenue growth. Focus on designing and implementing systems, overseeing analytics, and providing strategic insights to cross-functional teams.

Location: This role is remote-first, so it can be executed from anywhere globally, with the ability to operate between GMT-5 to GMT+2 timezones required / preferred. If you prefer, you can work from our offices in Dublin, London, New York, and Warsaw.

Company

hirify.global is a research and product company defining the frontier of audio AI, building the most important audio AI platform in the world and making information accessible in any voice, language, or sound.

What you will do

• Build and maintain strategic automations and standardized processes that support cross-functional teams.
• Collaborate with cross-functional teams to drive initiatives enhancing revenue generation and operational effectiveness.
• Serve as a trusted partner to leadership, providing strategic insights, actionable recommendations, and performance reporting.
• Develop and test new ideas, workflows, and sources that improve critical levers within each functional area.
• Oversee analytics and performance analyses across pre-sales functions, identifying areas of opportunity and building insights.
• Lead the design and management of dashboards, reports, and key performance indicators (KPIs) to measure and enhance team performance.

Requirements

• 4+ years of Revenue Operations experience at high-growth technology companies.
• Proven track record of developing and implementing end-to-end solutions, from data collection and analysis to execution.
• Strong analytical skills, with proven expertise in SQL and data visualization using BI tools (e.g. Sigma).
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Highly adaptable, with a proactive approach to problem-solving and process improvement.

Culture & Benefits

• Innovative culture defining the trajectory of AI.
• Dynamic team with opportunities to drive impact beyond immediate role.
• Annual discretionary stipend for professional development.
• Annual discretionary stipend for social travel to meet colleagues.
• Annual company offsite (e.g., Croatia and Italy).
• Monthly co-working stipend if not located near main hubs.