AWS Solution Architect (AWS)

TL;DR

AWS Solution Architect (AWS): Designing and implementing Amazon Connect and Salesforce solutions for customers with an accent on architectural discussions, ROI building, and technical team mentorship. Focus on translating customer requirements into best-practice contact center designs and driving innovation with generative AI technologies.

Location: Remote - United States

Company

hirify.global, is a leader in AI, Amazon, and Salesforce innovation, crafting intelligent solutions like Agentforce to revolutionize workflows and customer experiences.

What you will do

• Ensure customer success in building and launching Amazon Connect solutions for clients.
• Conduct technology assessments and educate customers on the value proposition of AWS.
• Lead discovery for customers, help build ROIs for projects, and deliver presentations.
• Translate customer requirements into contact center design leveraging best practices and AWS Services.
• Oversee and mentor technical teams, ensuring proposed solutions are delivered on time and to quality standards.
• Act as a liaison between technical teams and business stakeholders, managing expectations and priorities.

Requirements

• Customer-facing contact center experience.
• Experience building integrations across WFM, CRM, and contact center solutions.
• Experience with hands-on scripting/coding (e.g., Python, Java, C#, .NET, Node.js).
• Strong communication and presentation skills with a high degree of comfort speaking with executives.
• Advanced knowledge of AWS services and cloud architecture, including Cloudformation, Lambda, and Lex integration.
• Required Certifications: AWS Cloud Practitioner, AWS Developer Associate or Professional, and AWS Solution Architect Certification or Professional.
• Required: Salesforce knowledge and familiarity with Salesforce Service Cloud.

Nice to have

• Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio).
• Experience with WorkForce Management solutions and outbound dialers.
• Knowledge of software development methodologies such as Agile and Scrum.

Culture & Benefits

• Flexible remote and in-person work options, focused on keeping the team connected and unified.
• Anticipated travel commitment of up to 25% for certain roles.
• Flexible work schedule that values good work over strict hours.
• Collaborative environment that values suggestions and feedback from all team members.
• Company culture that encourages celebration and fun alongside hard work.