International Care Advocate (Japanese Fluency)

TL;DR

International Care Advocate (Customer Support): Providing world-class care to Maven members by assisting with questions, providing personalized recommendations, and navigating their networks to ensure access to care with an accent on exceptional customer service. Focus on education on local healthcare systems, addressing social determinants of health needs, and collaborating with cross-functional teams.

Location: Must be based in Australia, New Zealand, or Singapore

Company

Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all.

What you will do

• Prioritize tasks and manage a schedule of meeting a high volume of members to conduct introductory video appointments.
• Answer and assist with questions about the product and providing personalized recommendations for supporting member needs.
• Navigate members’ networks to ensure access to care, and investigating available support.
• Provide education and resources related to program needs.
• Act as a resource for members and team on local APAC region and healthcare system.

Requirements

• Fluency in English and Japanese, both verbal and written
• Located in Australia, New Zealand, or Singapore
• A background in allied health, human services, or healthcare.
• 1-2+ years of direct patient care experience or digital health.
• Ability to communicate with patients empathetically in writing and verbally, and passionate about creating a positive member experience with optimal outcomes.

Nice to have

• Fluence in healthcare terminology, both in English and Japanese.
• Experience in family planning and maternal-child health areas/others such as pregnancy, postpartum, options counseling, menopause, adoption, surrogacy.
• Comfort with technology tools like Google suite, CRM platforms, EHRs, and Zendesk.
• Certification or licensure in a healthcare related field.

Culture & Benefits

• Access to the full Maven platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
• Hybrid work, in office meals, and work together days.
• 16 weeks 100% paid parental leave and new parent stipend.
• Annual professional development stipend and access to a personal career coach.