Technical Support Associate (SaaS)

TL;DR

Technical Support Associate (SaaS): Providing exceptional customer experiences and troubleshooting technical issues to empower customers to build and scale their online presence. Focus on resolving complex customer challenges, collaborating with cross-functional teams, and enhancing product support experiences.

Location: Remote-first (Argentina)

Company

hirify.global is building the world’s leading AI-native Digital Experience Platform as a remote-first company.

What you will do

• Deliver consistently exceptional customer experiences to every hirify.global user.
• Assist customers in support queues, live chat, and phone.
• Troubleshoot, file, and track bugs, collaborating across teams to ensure timely resolutions.
• Advocate for customer needs by surfacing feedback and identifying opportunities to enhance product and support experiences.
• Develop expertise in hirify.global, HTML/CSS, DNS, and related web technologies to better guide customers.
• Contribute to creating or improving documentation and internal knowledge sharing to strengthen the overall support ecosystem.

Requirements

• Demonstrated high-touch customer support experience in SaaS or technical services, including email, phone, and live chat.
• Proficient in HTML, CSS, DNS, JavaScript, or have familiarity with hirify.global knowledge.
• Experience working with Zendesk, Stripe, Google Workspace, Slack, or Confluence and are excited to learn about AI-driven tools.
• Business-level fluency to read, write and speak in English and can communicate clearly and empathetically in both written and verbal forms.

Nice to have

• 1+ years of experience in a technical support role

Culture & Benefits

• Every permanent employee receives equity (RSUs).
• Comprehensive medical, dental, and vision plans for full-time employees and their dependents.
• Flexible vacation, paid holidays, and a sabbatical program.
• Access to mental health resources, therapy and coaching.
• A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.