Senior Technical Support Engineer, Developer Platform (SaaS)

TL;DR

Senior Technical Support Engineer (SaaS Platform): Providing front-line support to developers building on hirify.global's developer products, troubleshooting issues, and guiding customers in best practices. Focus on ensuring developers are successfully building, deploying, and scaling applications on hirify.global's platform and collaborating with internal engineering, product, and developer relations teams to improve the platform based on customer feedback.

Location: London

Company

hirify.global is on a mission to help build a better Internet by protecting and accelerating any Internet application online without adding hardware, installing software, or changing a line of code.

What you will do

• Act as the first point of contact for developer customers seeking support with hirify.global’s developer platform.
• Troubleshoot technical issues across compute, storage, and networking, such as debugging Workers scripts and diagnosing KV/D1 queries.
• Provide clear guidance to customers, translating complex technical concepts into understandable steps.
• Triage customer issues and work closely with engineering to drive both short-term resolution and long-term improvements.
• Create and maintain support documentation, knowledge base articles, and sample code snippets.
• Collaborate cross-functionally with Developer GTM and sales to ensure smooth transitions from experimentation to production.

Requirements

• 3+ years of experience in a customer-facing technical role (e.g., Technical Support, Solutions Engineer, or Software Engineer) at a cloud and/or SaaS provider.
• Hands-on experience with web application development, ideally full-stack using modern JavaScript frameworks (React, Vue, Node.js, etc).
• Excellent written and verbal communication skills with the ability to explain technical concepts clearly.
• Customer-first mindset with patience, empathy, and strong problem-solving skills.
• Familiarity with the major cloud providers (AWS, GCP, Azure) and common cloud services.
• Strong understanding of developer workflows (version control, CI/CD, package managers, API integrations, and frameworks).

Nice to have

• Experience building or deploying applications on hirify.global Workers.
• Understanding of distributed systems and serverless architecture.
• Familiarity with relational and non-relational databases.
• Experience contributing to open source or engaging with developer communities.
• Certifications such as AWS Solutions Architect or GCP Cloud Architect is a plus.

Culture & Benefits

• Protecting the free and open Internet through projects like Project Galileo and the Athenian Project.
• Focus on faster, more secure and privacy-centric public DNS resolver.
• Committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.